The Milky Way Project Talk

Keep being told you are out of data

  • Zooniverse99 by Zooniverse99

    Hi, I keep getting the message you are our of data but if I leave and then come right back on everything is working again. What is happening please?

    Posted

  • JCoop by JCoop

    I've seen that too. It looks like a bug in the login process. I just go to "Discuss" and then right back to Classify and it's fine.

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  • jules by jules moderator

    I haven't noticed this. If you mention your OS and browser it might help the techie team.

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  • JCoop by JCoop

    Win 7 Pro SP1 with the latest patches, Foxfire 27.0.1

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  • Zooniverse99 by Zooniverse99

    Windows Vista, Google Chrome, sorry I don't know any more details. I now do the same as jCoop but it took a few days to realise you were still up and running.

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  • Zooniverse99 by Zooniverse99

    I also use a PC

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  • JCoop by JCoop

    Ha! Zooniverse99 a couple days ago I saw that "out of data" notice and posted in here how disappointed I was that I'd now have to go back to work! 😉 I deleted it a day later when I figured it out...

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  • Zooniverse99 by Zooniverse99

    I was happy to be back on too. Sort of addictive isn't it? Hubbys catch phrase lately is 'Earth to Milky Way-- Please feed me.'

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  • jules by jules moderator

    One last thing before I alert the team - have you all tried clearing the cache? Might just be something stuck in there.

    And yes - @zooniverse99 - it is as addictive as ever! Food can wait.

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  • jules by jules moderator

    OK - I've started getting the message now! Clearing the cache has so far worked.

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  • JCoop by JCoop

    Odd symptoms now. I seem to need to clear cache, go to the discuss page, DONT POST ANYTHING and then return to classify. Not sure of that exact sequence

    ETA: Okay, that's not consistent. That time I posted here and was able to go back to classifying.

    Posted

  • Zooniverse99 by Zooniverse99

    I too have been having a lot more problems with this today. Any time I come on to discussion and then try to get back to classify I have to flick back and forth many times to get rid of the out of data notice.
    What do I have to do to 'clear cache' ?

    Posted

  • jules by jules moderator

    It varies but in Firefox click Tools - Options. This opens a window. If it doesn't open on the Privacy tab choose it. From there you have the option to "clear your personal history". Click this and choose cache from the options. You can also set a time period in the drop down box at the top. I choose "everything."

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  • Zooniverse99 by Zooniverse99

    Thanks still having problems so will give it a go

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  • jules by jules moderator

    It's taking 5-6 refreshes to bypass this message tonight. I've reported it to the support team so hopefully it will be fixed soon.

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